Serendipity
Boracay, Philippines

Frequently Asked Questions

Our affordable hotel resort accommodation in Boracay provides answers to some common inquiries regarding guest reservation:

• Do I need a credit card to make an online reservation? How safe is it?
  Yes. We require your credit card to guarantee your reservation and give you instant confirmation online. Our 128bit encryption-enhanced reservation system is partnered with WorldPay – a Royal Bank of Scotland company, and a leading Internet Payment provider – to securely process your credit card.

• How much will my credit card be charged to make the online reservation?
  A non-refundable reservation guarantee deposit equal to 10% of your total initial reservation cost will be charged to your credit card when you make a reservation. This 10% will be deducted from the total cost you will pay upon checkout.

• Why is this payment non-refundable?
  Many small- to medium-chain and independent hotels experience a number of no shows and last minute cancellations. The non-refundable payment is to guarantee your reservation.

• Can I change/ cancel my reservation?
  Absolutely. For your convenience, we have made it easy for you to make changes (modify) to your active reservation(s) at no additional cost at all, as many times as you need, direct from our Website. Simply click on the "Modify Reservation" link under the BEST RATES ONLINE Logo at the left-hand side of our website. (subject to terms & conditions)

For further questions and information, feel free to contact our affordable hotel resort accommodation in Boracay.